hello. This is Technologytodaynow. The Galaxy Buds 3 Pro, which Samsung unveiled at its recent Galaxy Unpacked event, has been under fire for quality control (QC) issues since its launch. Problems related to the quality of products are being pointed out on various online platforms such as the Samsung Members community, and in this post, we will look at the defective cases of the Galaxy Buds 3 Pro.
Galaxy Buds 3 Pro Key Defects Case
Ear tip tear phenomenon
One of the main issues with the Galaxy Buzz 3 Pro is that the eartips tear easily. Samsung designed the eartips for the best fit and stability, but because they’re so thin, they can easily tear if you use your fingernail to hold them when replacing them.
In response, Samsung is advising users to flip the eartip over to grab the whole thing and slowly separate it. However, consumers are complaining about the tearing eartip even though it is an expensive premium product. Samsung says that one free replacement is possible, but this alone is not a fundamental solution.
Call quality issues
One of the other bad issues with the Galaxy Buzz 3 Pro is the call quality.
Some users are experiencing noise or static during calls.
This is a factor that harms the trust in the premium performance of the earphones.
Finish quality issues
There are also issues with the finish quality of the product. Various problems are being leaked online, such as mismatched lighting colors on the left and right earbuds, foreign substances, and gaps in the joints.
These issues indicate a lack of quality control during manufacturing.
Samsung’s response
Samsung Electronics is informing Galaxy Buds 3 Pro buyers who have been found to have an initial defect to visit the service center to receive an exchange or refund. However, this is only a temporary measure, and the importance of quality control is once again being emphasized.
The need for quality control
The Galaxy Buzz 3 Pro comes with a hefty price tag of 319,000 won, and at that price, consumers would have expected superior quality. However, the cost-cutting argument for eartips will be hard to avoid.
The Galaxy Buds 3 Pro is produced at Samsung’s factory in Vietnam, and design problems are pointed out to be a bigger problem than the assembly process. The problem of easily tearing ear tips is hard to find in low-cost cost-effectiveness products or Chinese products. This is also happening on the Galaxy Buzz 3 Pro, so it looks like a redesign for this issue is needed.
Conclusion
For now, exchanges and refunds are only a stopgap measure. If the current Galaxy Buds 3 Pro defect problem is a design problem, it seems necessary to redesign the product, such as changing the ear tip. So if you’ve been thinking about buying the Galaxy Buzz 3 Pro, we recommend that you keep an eye on this situation and delay your plans.